This policy stipulates the conditions, etc. regarding the delivery of products sold by our company.

(Product delivery)

• 1. When a customer purchases a product, the Company will deliver the product to a location separately designated by the customer (hereinafter referred to as the "delivery destination").
• 2. The Company may outsource the delivery stipulated in the preceding paragraph to a delivery company or other third party (hereinafter simply referred to as the "Delivery Company").

(Product delivery time)

1. The Company shall promptly deliver the product to the delivery address after the purchase of the product is confirmed. Please note that delivery may take some time depending on our business status, work status, weather, traffic conditions, destination area, etc.

2. The Company shall not be responsible for compensating for any damage caused to the customer for delivery delays caused by the reasons specified in the following items, and shall not refund any other charges or shipping charges. We shall not be responsible for any reductions, etc.

• 1. Unforeseen abnormal traffic disturbances
• 2 Earthquakes, tsunamis, floods, storms, landslides and other natural disasters
• 3. Suspension of business, strikes, etc. of delivery companies or public transportation

(Shipping fee): Subject to change at anytime

• The Customer shall pay the prescribed shipping charges as determined by the Company as follows. However, this does not apply if we specifically offer free shipping to certain markets.
• Shipping fee is based on the delivery location and rates vary. Free shipping may be offered to orders that exceed certain limits. 

(Handling when delivery is not completed)

1. If the Company is unable to complete the delivery of the product due to the reasons specified in the following items, the Company will collect the product and reimburse the customer for the costs required for collection (including commission fees to the delivery company, etc.) The Company may make a claim against the Customer, and may cancel the contract regarding the product at its discretion.

• 1) If the delivery address is not available and the delivery company does not request re-delivery within the storage period.
• 2. There is an error in the information regarding the delivery address and delivery cannot be carried out.
• 3. The recipient refuses to receive the package.

2. In the case stipulated in the preceding paragraph, if the Company suffers damage, the Company may demand compensation for the damage (including reasonable attorney's fees) from the customer.

(Delays, damage, etc. caused by the delivery company)

• 1. The Company shall not be responsible for delays in delivery or damage to products due to reasons attributable to the delivery company.
• 2. In the event that a trouble or dispute arises with the delivery company, the customer shall resolve it at the customer's responsibility and expense, and the Company shall not be obligated to become involved in any such trouble or dispute. will do.

(Inquiries regarding delivery)

If we outsource delivery to a delivery company, please contact the delivery company directly for any inquiries regarding delivery.

(Relationship with Terms of Use)

• 1. This policy shall form part of the Terms of Use, and the provisions of the Terms of Use shall apply to matters not stipulated in this policy.
• 2. In the event that there is a conflict between the provisions of this policy and the terms of use, the provisions of this policy shall prevail.

Established on January 11, 2024